Job Description: Head of Operations We are seeking a dynamic and experienced Head of Operations to lead our operational strategy and oversee the daily functions of our organisation. This pivotal role requires a strong leader with a proven track record in management and supervising teams. The ideal candidate will possess exceptional organisational skills and the ability to drive efficiency while fostering a positive workplace culture. Purpose of the Head of Operations Job: To lead the strategic and operational delivery of housing management, support services, and asset management. This role ensures high-quality customer service, safe and well-maintained homes, compliance with regulations, and effective management of housing stock. Head of Operations Key Responsibilities Lead and deliver housing, support and asset management strategies in line with IHL s objectives. Ensure high-quality tenancy and estate management, including lettings, arrears, ASB and resident engagement. Oversee supported housing and independent living services, ensuring safeguarding, compliance and person-centred support. Ensure compliance with housing regulation, health and safety legislation and sector best practice. Lead, develop and manage multidisciplinary teams across housing, support and property services. Act as the internal lead for health and safety and liaise with external regulators as required. Prepare reports for the Board and senior leadership team. Work with Finance on rent and service cha