Internal Sales Manager Location: Gloucester Hours: Full time Monday to Friday Salary: Competitive Key Responsibilities of an Internal Sales Manager: Lead, mentor and support the Customer Service team to drive performance and engagement Monitor KPIs, analyse performance data and implement improvements Identify, document and maintain departmental processes and procedures Provide regular performance and activity reports to the Sales Director Act as a key point of contact for customers via phone, email and WhatsApp Ensure accurate and timely order processing Resolve customer queries and escalate complex issues where required Maintain high levels of customer satisfaction and identify service improvements Develop strong product knowledge to provide accurate information and guidance Support Area Sales Managers with quotations and order management Maintain accurate and up-to-date CRM records Conduct outbound calls and follow up quotations to generate new business Oversee the distribution of sales literature and support business development activity Key Skills of an Internal Sales Manager: Minimum 2 years experience in a Team Leader or Supervisor role within a customer support environment Strong communication and interpersonal skills Excellent organisational and problem-solving abilities Experience using CRM systems Analytical mindset with the ability to monitor data and identify trends Proficient in Microsoft Office, including Excel, Word a