Marks Consulting Partners are currently looking for a Tenancy & Housing Officer to work with one of our Housing Association clients in London.

What the Job Will Be Doing

• Delivering a front-line housing management service across a supported living portfolio, ensuring high standards of tenancy and property management
• Supporting tenants with learning disabilities and autism to sustain their tenancies and live independently
• Managing tenancy and leasehold responsibilities, including tenancy sign-ups, verification checks and ongoing tenancy support
• Carrying out regular property inspections and ensuring properties are maintained to a safe and high standard
• Responding to tenancy issues including anti-social behaviour, complaints and safeguarding concerns
• Providing advice on housing options, rights and welfare benefits to support sustainable housing outcomes
• Working closely with social workers, families, landlords and support providers to ensure effective housing solutions
• Monitoring performance targets including voids, arrears and service standards
• Ensuring repairs and maintenance issues are reported and resolved within agreed timescales
• Maintaining accurate records and reporting across housing systems
• Building strong relationships with internal and external stakeholders to support service delivery and continuous improvement

What You Will Need

• Experience working within a housing officer, tenancy management or supported housing role
• Experience supporting vulnerable individuals, ideally those with learning disabilities or autism
• Good knowledge of housing options, tenancy management and relevant legislation
• Strong understanding of safeguarding and risk management
• Excellent communication and interpersonal skills
• Ability to manage a varied caseload and work independently
• Strong organisational skills with the ability to prioritise workloads effectively
• Experience working with multi-agency partners and stakeholders
• Full UK driving licence and access to a vehicle