Job Title: Order fulfilment/ B2B Customer Support Department: B2B Customer Services, UK Operations Reporting To: Customer Services Team Leader / Team Manager Location: Marlow (Office-based)- Hybrid after 3 months.Hours - Monday - Friday - 9am-5pmRole OverviewAs a Order fulfilment/ B2B Customer Support, you will be responsible for managing customer accounts, processing complex orders, and working cross-functionally to ensure seamless operations and timely issue resolution.This role is ideal for someone who is passionate about delivering exceptional customer service, thrives on problem-solving, and is committed to driving service excellence.BenefitsSalary: 30,000 per annumPension Contributions: 5% employer contribution with a 4% employee contributionBenefits Hub: Access to a wide range of employee benefitsPrivate Medical and Dental Insurance: Single cover providedHoliday Allowance: 25 days annual leave plus bank holidays (pro-rated based on start date)Life Assurance: 4x annual salaryEmployee Discounts: Access to Friends and Family webshopGym Allowance: Up to 300 per year (claim-based)Eye Care Support: Contributions towards eye tests for DSE useEmployee Assistance Programme: 24/7 confidential helplineOnsite Perks: Free refreshments, weekly fruit baskets, wellbeing room, and free parkingKey ResponsibilitiesServe as a primary point of contact for customer queries and support requestsKeep customers informed throughout the order lifecycle, ensuring a high level of satisfaction and