Job Title: Luxury Retail Security Officer (Patrol / Standing position) Location: Bicester Village Reports To: Security Team Leader/ Security Manager/ Head of Security/ Account Manager. Pay Rate: Various - depending on store Hours: Various - Resilience (Bench Team) Role Summary: The position requires officers to have exceptional customer service and be well presented at all times. The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is requirement to engage with continuous training, as policy, procedures and technology evolves in the security environment. Responsibilities Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart. Demonstrate excellent customer service and engage with every person positively. Carry out all duties in accordance with the Assignment Instructions and Risk Assessment. Follow relevant customer policy and procedures. Utilise access controls systems and ensure the integrity of building perimeter security. Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity. Deter crime and ant