Customer Loyalty Manager 12 Month Fixed Term ContractAre you an experienced leader with a background in automotive sales, dealership operations or customer retention?We''re looking for a Customer Loyalty Manager to lead a growing team of 7, including two team leaders, within our client''s Sales department. This team is focused on keeping customers engaged and loyal as they approach the end of their finance agreements.The role is evolving to include more proactive, outbound contact, particularly supporting retention from the dealer network. We''re specifically seeking candidates with experience in automotive retail, finance or dealership based customer engagement, rather than large-scale call centre backgrounds.What You''ll Be Doing:Lead, coach and support a team of 7, including 2 team leaders.Drive performance across inbound and outbound activity, focused on customer loyalty and retention.Support the team in offering tailored solutions to customers nearing the end of their finance agreements.Collaborate closely with internal departments and dealership partners to ensure a seamless experience.Identify opportunities to improve customer satisfaction and drive long-term loyalty.What We''re Looking For:Proven experience managing and developing teams, ideally including team leaders.Background in automotive retail, dealership customer engagement or financial services.A strong understanding of sales, retention and outbound customer communication.Comfortable in a fast-paced, evolving