Travel Operations Manager We are looking for an experienced operational leader who excels in team management, operational strategy, and service improvement who has strong leadership skills with a proven ability to coach, develop, and motivate teams. A customer-first mindset is essential, ensuring high service standards and an outstanding customer experience. This is a full time, permanent position based in York, North Yorkshire. Operations Manager key responsibilities include: Managing and developing a small in-house team who are supporting a large team of self-employed contractors, ensuring service excellence Monitoring performance and quality, maintaining adherence to SLAs and business goals Strengthening relationships with contractors, supporting recruitment, onboarding, and career development Leading operational improvements by identifying areas for enhanced service delivery Working cross-functionally, collaborating with internal teams to align business objectives Providing coaching and structured feedback; fostering professional growth and accountability Overseeing daily operations, ensuring seamless execution of key services Facilitating engagement programs; including conferences, forums, and webinars Leading recruitment and onboarding; securing the best talent for long-term success Managing compliance and claims resolution The successful Travel Operations Manager will have excellent communication and interpersonal skills to build strong relationships across