Cicchetti Piccadilly are hiring an Assistant General Manager!Competitive Industry pay (based on salary and Tronc)Our storyThe Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK

from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas

including Kuwait, Bangkok and Qatar and with new site set to open in Miami.Colleague Benefits:Free Meals on Duty- Delicious, healthy meals, all free50% Staff Discount- For you and your friends and family, in any of our restaurants around the UKRefer a Friend- Bring your friends and earn up to £1,000 per personElevate Training Academy- Commitment to training and continuing professional development with our San Carlo training appVolunteering Days- Give back with dedicated volunteering days, making a positive impact in your communitySquadra App- Offering you discounts and rewards with thousands of companies worldwideWagestream- Access to earned pay at any point of the monthLegal and Financial Advice- Free legal and financial advice for you and your familyColleague of the Month- Monthly recognition awards where all San Carlo colleagues are celebratedSan Carlo Awards- Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleaguesGlobal Opportunities- The chance to work at one of our many international restaurants, from Dubai to MiamiBest in Class Pension- San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrowKey Responsibilities:Overseeing the day-to-day operations of the restaurant, deputising for the General Manager when they are not on shiftUndertake all Duty Manager responsibilities where relevant/neededEnsure your Duty Managers have an up to date Talent Pipeline for their departments with training needs and succession plansHold monthly reviews with all Department Managers reporting to you to ensure all KPIs are being achieved. Report each meeting to General ManagerManage monthly results from Department manager KPIsManage customer satisfaction regularly using the tools available, ensuring all guest feedback is dealt with in a professional and efficient manner.Alongside the General Manager, conduct probation''s and appraisals to monitor full team performance and development.Track team turnover monthly and ensure it stays below the company target.Ensure Recruitment processes are adhered to at all times including all paperwork and onboarding process for new starters.Create and maintain a safe and comfortable working environment for all staff to flourish in.Ensure staff records are kept up to date with training, absences, lateness, holidays etc.Manage the results from all departmental Health Checks to ensure actions plans are being worked on.Required Qualifications and Experience:Previous experience in a similar roleTeam management experienceExcellent communication skillsMeticulous attention to detail, highly organised and capable of handling multiple tasksA proactive self-starter who can work independently with good judgement and minimal direction

TPBN1_UKCT