Role Overview We are seeking a proactive and detail-oriented Customer Service Operative to support the daily operations of a busy customer service function. This role is ideal for someone who enjoys working with data, supporting customers, and contributing to smooth operational performance within a fast-paced office environment. You will be responsible for delivering high standards of customer service, maintaining accurate stock and administrative records, and working closely with colleagues across multiple departments to resolve queries efficiently. Key Responsibilities Support the Customer Service Supervisor and management team in delivering consistent, high-quality customer service Process customer data and documentation accurately and within agreed timescales Maintain accurate stock records across manual and computerised systems Investigate stock discrepancies and support resolution, escalating issues where appropriate Respond promptly and professionally to customer queries, working with internal teams to achieve timely outcomes Produce, process, and distribute operational documentation to relevant stakeholders Assist with daily, weekly, and monthly performance reporting Support invoicing activities, ensuring accuracy and adherence to agreed formats Carry out general administrative and reception duties as required Follow all health and safety procedures and assist with routine checks to identify and reduce workplace risks Maintain clear and effective communication with s