CX Engagement Solutions Manager

London, UK (Hybrid)( To be considered for this role, you must already be eligible to work in the United Kingdom )Qualifications and experience-7+ years of proven experience in leading

CX transformation

projects- Significant industry/domain experience across various sectors- Customer experience design, customer journey mapping- Implementation of Conversational AI in CX workflows- Strong expertise in one or more CCaaS solutions such as NICE, Genesys, AWS- Ability to manage inbound and outbound customer interactions across channels like voice, email, chat, social media, and SMS- Experience leading large technology-driven organizational change initiatives

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