BRAND NEW 2ND LINE SUPPORT OPPORTUNITY IN SHEFFIELD - HYBRID WORKINGSalary up to 35,000 p/a plius benefitsOpportunity to work with leading technologies within a growing MSPHybrid working - 2 days in the Sheffield office, 3 days from home Late shift working Monday to FridayABOUT THE CLIENT:Our client is a well-established Managed Service Provider based in Sheffield, supporting a wide range of clients across different sectors. With a strong reputation for technical excellence and customer satisfaction, they''re now looking for a 2nd Line Support Engineer to strengthen their growing support function.A GLIMPSE AT THE BENEFITS / CULTURE:Comprehensive benefits packageHybrid working model, Supportive and inclusive team environmentOngoing training and development opportunitiesClear progression pathways within the business2ND LINE SUPPORT ENGINEER ROLE:As a 2nd Line Support Engineer, you''ll play a key role in delivering high-quality technical support, resolving escalated issues, and ensuring service levels are consistently met. You''ll work closely with the wider Service Desk team, contribute to service improvement initiatives, and support junior colleagues when required. The role requires someone comfortable working late shifts from Monday to Friday, providing essential cover for key client operations.KEY SKILLS / EXPERIENCE:Strong experience in a 2nd Line or similar support role Proficiency in Windows Server, Active Directory, and Office 365Background working on a Service Desk with