The Opportunity An exciting opportunity has arisen for an Assistant Property Manager to join a growing and professional property management team. This role is ideal for someone with strong organisational skills and a passion for delivering excellent customer service while managing a varied residential portfolio. You will play a key role in supporting the management of properties, ensuring maintenance issues are handled efficiently, compliance is maintained, and residents receive a high standard of service. Key Responsibilities Manage a portfolio of residential properties, ensuring high standards of service are delivered Oversee reactive maintenance, raising job orders and coordinating contractors effectively Act as a key point of contact for residents, leaseholders, and clients Respond to customer queries via phone and email within agreed timeframes Provide regular updates to customers on ongoing works, projects, and queries Conduct site visits and produce detailed reports within set deadlines Coordinate major works, ensuring all legal notices and processes are followed Liaise with contractors, obtain quotes, and ensure value for money Assist with budgeting and monitor expenditure against budgets Support the preparation and distribution of newsletters and resident communications Attend and support resident meetings, AGMs, and client meetings, including minute taking Manage insurance claims and related processes where required Compliance and Administration Ensure properties