IT SUPPORT AND KNOWLEDGE BASE SPECIALISTFULLY REMOTE SALARY - CIRCA £30kAbout the Role: Our client is an innovative software company specialising in accountancy solutions. They are passionate about delivering excellent customer experiences and continuously improving their applications through user feedback and smart technology. They are now looking for a motivated and technically minded individual to join their team in a customer-focused software support and AI knowledge role.The Role This position would suit someone with experience in application software support, customer support, or helpdesk environments who enjoys learning systems, solving problems, and helping users. You will work closely with customers and the development team to support users, handle support enquiries, improve internal knowledge systems, and contribute to the development of the company''s AI chatbot and knowledge base.Key ResponsibilitiesRespond to customer support emails and occasional callsLearn and understand the company''s accountancy software applicationsInvestigate user issues and provide effective solutionsAnalyse customer feedback and identify recurring problems or improvement areasMaintain and update the internal knowledge base and AI chatbot contentWork alongside developers to improve software functionality and AI responsesHelp ensure customers receive accurate and helpful support informationWhat We''re Looking ForPrevious experience handling support emails and/or customer callsExperience sup