IT Support Engineer Hybrid - Cardiff (2 days a week on site)Salary - £30,000 - £33,000 We''re working with a well-established organisation in the pharmaceutical sector that plays a vital role in supporting independent businesses across the UK. Their mission is to empower community-focused operations through smart technology, reliable systems, and responsive support. As they continue to grow, they''re looking for an experienced IT Support Engineer to join their team and help maintain and improve their core infrastructure.This is a broad and hands-on role, ideal for someone with solid 2nd Line Support experience and the confidence to dip into 3rd Line tasks. You''ll be the go-to person for everything from server and network administration to user support and bespoke software troubleshooting.What You''ll Be Doing:Server SupportManage backups, security protocols, and business continuity planningSupport and maintain printers and scannersWeb andamp; Cloud SupportConfigure and maintain IIS and FTP servicesRecommend improvements to existing cloud-based processesNetwork AdministrationSupport Firewalls, Switches, Routers, and cabling infrastructureOversee Internet connectivity, telephony (landline andamp; mobile), and IT hardwarePC andamp; User SupportHandle desk moves, software installations, and troubleshootingProvide responsive support to internal users and external membersTelephony andamp; Bespoke SoftwareTroubleshoot phone systems and support in-house maintained applicationsAssist