Location: Birmingham
Hours: Up to 36 hours per week (Shift pattern: 07:00–15:00 / 14:00–22:00, up to 5 days out of 7)
Contract: Temporary – Ongoing
Salary: £13.68 per hour


About the Role 
We are seeking a highly professional, friendly, and customer-focused Customer Service Advisor to support day-to-day reception operations, maintenance coordination, administrative tasks, and community engagement.

This role is ideal for someone who thrives in a fast-paced, customer-facing environment, enjoys problem-solving, and takes pride in delivering high-quality service.


Main Responsibilities 

• Provide a warm, first-class welcome to all visitors at reception.
• Handle face-to-face enquiries, telephone calls, and emails professionally and efficiently.
• Manage and respond to customer complaints discreetly and empathetically, escalating issues where required.
• Provide full administrative support, including allocations, check-ins, data entry, and report generation.
• Maintain accurate records on internal database systems and ensure effective communication across the residence.
• Log and follow up on maintenance requests to ensure the timely completion of repairs and statutory checks.
• Complete daily handovers and assign tasks to Customer Service Assistants when required.

• Experience delivering frontline reception services in a hotel, accommodation, or high-quality customer service environment.
• Previous experience supporting a diverse customer base, including international visitors.
• Experience managing enquiries across multiple communication channels (in person, phone, and email).
• Willingness to work shifts across a 7-day rota.