Product Development Manager

Location: West Midlands | Hybrid working 2 days in the office
Salary: -40,000 to -45,000 + benefits

A well established national leisure and membership organisation is looking to hire a creative and commercially minded Product Development Manager to help shape the future of its customer offering.

With a strong heritage and a loyal customer base, the business is entering an exciting period of change and investment. They are looking to refresh and modernise their core camping and outdoor experience, ensuring it remains relevant, engaging and competitive for both existing members and new audiences.

This is a highly visible role that will suit someone energetic, innovative and confident working with senior stakeholders across a complex multi site organisation.

• Lead the development of new customer propositions, experiences and services
• Review and enhance existing products to improve customer satisfaction and commercial performance
• Use customer insight, market trends and competitor analysis to identify opportunities for innovation
• Manage product initiatives from concept through to launch and ongoing optimisation
• Work closely with senior leaders across marketing, operations and digital teams to gain buy in and drive delivery
• Champion a customer first mindset across the organisation
• Support the business in evolving and modernising its outdoor leisure offering

• Experience in product development, proposition development or customer experience roles
• Naturally creative with the ability to generate fresh ideas and bring them to life
• Strong stakeholder management skills with the confidence and charm to influence at senior level
• Commercially aware and comfortable balancing customer experience with business outcomes
• High energy, proactive and solutions focused
• Able to operate effectively within a multi site or operationally complex environment
• A genuine interest in the outdoors, travel or leisure experiences would be highly advantageous

• Opportunity to play a key role in shaping the future direction of a well loved national brand
• Broad and visible role with real scope to make an impact
• Collaborative culture with strong values and purpose
• Hybrid working and competitive benefits package

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