We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Manager to play a pivotal role in our Complex Needs Service in Tower Hamlets. Sounds great, what will I be doing? To lead the day-to-day functioning of Tower Hamlet Supported Living Services at Huddleston Close. Ensuring oversight of the service delivery, referrals, clients and caseloads. Leading the staff team to ensure that Hestia provides an effective, empowering, recovery focused approach in safe environments to supporting our Service Users. What do I need to bring with me? You''ll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don''t have to tick all the boxes right away; the important thing is that you''re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here''s what the team will be looking for The ideal candidate will have experience managing key staff functions, including rotas, leave, sickness, training, and performance, as well as overseeing service budgets effectively. They will work closely with the Senior Management Team to support strategic planning and contribute to the development of organisational policies and pra