ROLE : Photocopier Field Service Engineer (Managed Print / Photocopiers) LOCATION: Greater Manchester / Bolton / Wigan / Oldham PACKAGE: Up to 32,000 + bonus , vehicle , laptop, phone, 25 days holiday , pension etc The Role Working for a high-end premium IT, communication and managed document solutions provider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. Leads, guides and supports a team of Technicians to deliver a very high level of technical effectiveness, product knowledge and customer careKey responsibilities and tasks: Provide technical assistance within timescales specified by SLAs Effectively investigate and rectify faults Perform routine maintenance and modifications/updates as required Provide support during installations Understand and be fully conversant with SLAs relating to assigned accounts Understand solutions in use and be able to carry out basic fault finding Back up colleagues when necessary - e.g., holiday, sickness, busy periods Log call details using the call logging system within agreed timescales Report reoccurring faults to enable proactive management of such faults Share expertise and technical information with team members Build relationships with key stakeholder acounts at all times Ensure boot stock and/or site stock is maintained at specified levels Attend product courses as requested to ensure knowledge base sufficient for Applicant profile: Previous exp