Lynx Recruitment is working with a leading technology organisation seeking an AWS Infrastructure and Application Support Engineer to join their Support and Operations team.You''ll provide L2/L3 support across cloud-based applications and AWS infrastructure, ensuring the performance, stability, and reliability of critical systems. This role involves troubleshooting complex issues, supporting deployments, and working closely with engineering teams and clients. An on-call rota is included.Key ResponsibilitiesProvide L2/L3 support for AWS applications and infrastructureOwn and resolve incidents end-to-endTroubleshoot across application, infrastructure, and data layersMonitor systems and respond to alertsSupport deployments and production changesWork with internal teams, clients, and third partiesFollow ITIL processes (Incident, Problem, Change)Essential SkillsStrong AWS experience (EC2, S3, RDS, Lambda, VPC, IAM)Experience supporting production cloud systemsStrong troubleshooting and monitoring skillsExperience analysing logs and dataBackground in Support / OperationsDesirableITIL knowledgeMonitoring tools (Prometheus, Grafana, ELK)Terraform / CloudFormationCI/CD, DevOps, Docker, KubernetesPersonal SkillsStrong communication and customer focusProblem-solving mindsetTeam player with a proactive approach