OverviewElectrical Engineer - Technical Support

role at

TieTalent .

Location: office-based (Monday-Friday, with a half-day on Friday). ASAP start.

Salary:

£35,000-£38,500

+ Yearly Bonus.

An automotive company that is well established in its field. You will provide phone, email and Teams support for the maintenance of Petrol/Diesel Fuel Injection test equipment. Hydrogen Fuel testing equipment is on the horizon.

You will be eligible for an uncapped yearly bonus (last year paid at 18%). This is dependent on personal and company performance. You will also be enrolled in an attractive pension scheme. The role is Monday to Friday, 8:00-16:30 (8:00-13:30 on Friday).

Responsibilities

Be fault-finding technical issues and guiding technicians through complex diagnostics to a fast resolution.

Provide phone, email and Teams support for the maintenance of fuel injection test equipment.

Communicate with customers via telephone, video call, live chat and email, delivering strong customer service.

Work in a small team with three customer support technicians, a field service technician and the customer support manager; report to the manager.

Some on-call work will be required; on-call compensation is provided in addition to salary.

Qualifications

Strong electronics background with some mechanical understanding.

Good customer service skills and ability to communicate with customers across multiple channels.

Ideally an ex-maintenance or field engineer transitioning to a desk-based position.

Working hoursMonday-Thursday: 8:00-16:30; Friday: 8:00-13:30.

Team and reportingYou will be working within a small but skilled team made up of three customer support technicians, a field service technician and the customer support manager to whom you will report.

Compensation and benefits

Uncapped yearly bonus (last year 18%), based on personal and company performance.

Attractive pension scheme.

On-call pay for on-call work.

ApplicationsPlease apply to be contacted by Jack with more information.

Job details

Seniority level: Entry level

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: Technology, Information and Internet

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