Head of Service Delivery and Deputy to Director of ICTLocation: Northallerton with Hybrid working arrangementsContract: Permanent. Contractually employed by North Yorkshire Police however will also support NYFRSHours: Full TimeSalary: LS1 £66,294-£73,674Closing Date: 9am 25th November 2025Our Support Service functions work in collaboration across North Yorkshire Police and North Yorkshire Fire and Rescue Service, providing vital shared expertise to deliver efficient and effective service to our communities.The OpportunityAs Head of ICT and Service Delivery, you will act as Deputy to the Director of ICT and a key member of the ICT Senior Management Team (ICTSMT). You will be responsible for the design, development, and implementation of a Service Management and Delivery strategy and roadmap, intrinsically linked to the priorities of policing and fire. You will lead a team of service management specialists to deliver secure, robust, effective, and user-friendly ICT support services that add real value to front-line police and fire operations.What You ll Do Lead ICT service delivery, change management, and support hubs in Northallerton, York, Scarborough, and Harrogate.Manage budgets, procurement, and vendor relationships for maximum value.Oversee end-user device refresh, cyber security, and service improvement.Chair service reviews and engage with senior stakeholders.Shape and deliver the ICT service and security strategy, ensuring compliance and resilience.Represent the organi