Join my client in the defence industry as an IT Service Manager and lead critical technology solutions in a dynamic, mission-driven environment. You''ll play a pivotal role within our National Security Solutions organization, overseeing service management activities across the full lifecycle-from design and transition to operation and continual improvement-ensuring our complex technical environments support the UK''s most vital missions. Collaborate with a talented, multi-disciplinary team to drive service excellence, influence service design, and build trusted customer relationships that deliver measurable value. If you''re passionate about making a meaningful impact through innovative IT solutions and thrive in challenging settings, this is the opportunity for you.Compensation: £50,000 - £70,000 p/aFully onsite in CheltenhameDV/ enhanced DV clearance or eligibility requiredRequired Skills:Proven experience in IT service management roles with a strong grasp of ITIL principles and the service lifecycleAbility to navigate complex technical environments and engage confidently with stakeholders at all levelsProactive problem-solving, risk management, and service assurance capabilitiesExcellent communication and collaboration skills, with the ability to influence without authorityProficiency in MS Office, MS Teams, Confluence, Jira, SharePoint, or similar toolsNice to Have Skills:Knowledge of DevSecOps or Agile delivery methodsExperience working within secure or mission-led envir