IT Business Operations Lead Hours: Full time (37 hours each week, all year round) Duration: Permanent Salary: £32,515 a year + benefits Location: Rotherham College, Rotherham (with occasional travel to other campuses within RNN Group) Closing date: 08/06/2026 About the Role Are you a technical leader who can balance high-level strategy with hands-on service delivery? At RNN Group, we are looking for an IT Business Operations Lead to act as the engine room of our IT function. This isn''t just a support role; it s a vital partnership. You will serve as a key deputy to the Director of IT and Digital, bridging the gap between daily frontline workflows and the high-impact projects that drive our strategic roadmap. From managing complex vendor contracts to mentoring our 1st-line support team, you will be the glue that ensures our digital infrastructure is resilient, user-focused, and future-ready. Why This Role? Operational Influence: Take the lead on the Group s service delivery, ensuring we don t just meet SLAs we exceed them. Strategic Impact: Play a pivotal role in the execution of key IT projects, ensuring new technologies are tested and transitioned seamlessly into the business. Commercial Leadership: Own the IT contract portfolio, using your commercial acumen to manage vendor relationships and ensure maximum value for the Group. What You ll Achieve We need a versatile leader who can pivot from technical troubleshooting to commercial negotiation without missing a beat. In