Exciting Opportunity: Join Our Team as a Customer Contact Inbound Telephony Advisor - Reading - 12 month contractAre you a natural problem-solver with a passion for delivering exceptional customer service? If so, this could be the perfect role for you!The Customer Contact Inbound Telephony Advisor position offers an exciting opportunity to join a dynamic team and make a real impact on customer satisfaction. As a key member of our client''s call centre, you will be responsible for responding to inbound customer inquiries, diagnosing issues, and providing effective solutions on the first contact.Key Responsibilities:Respond to inbound customer inquiries via phone, showcasing professionalism and empathyDiagnose issues and provide efficient and accurate solutions on the first callUtilise internal systems and knowledge bases to assist customers confidentlyDocument interactions clearly and accuratelyCollaborate with team members to share knowledge and improve processesIdeal Candidate:Strong experience in a call centre or customer service roleExcellent communication and active listening skillsThrives in a fast-paced environment and has a problem-solving mindsetTech-savvy and comfortable navigating multiple systemsAble to work independently and as part of a teamWhat''s in it for You?This company offers a range of attractive benefits, including:Competitive pay rate of 15.54 per hourHybrid working pattern (2 days per week in the office)Opportunities for growth and development within th