Helpdesk Administrator Enfield £27,000 per annum Social Housing Reactive Maintenance and Repairs Are you a proactive administrator with a passion for customer service We are seeking a Helpdesk Administrator to join a leading Property Services company based in Enfield. You will be at the heart of the operations team, ensuring that essential maintenance repairs are delivered to social housing residents across London. This is a permanent, fast-paced role that requires excellent communication skills and the ability to multitask in a busy environment. THE OFFER Salary: £27,000 per annum Location: Enfield (North London) Sector: Property Services / Social Housing Maintenance Hours: Monday Friday, 8:00 am 5:00 pm Contract: Permanent THE ROLE As a Helpdesk Administrator, you will be the first point of contact for residents, clients, and trade operatives. Your goal is to ensure that every repair request is handled efficiently, from the initial call to the final sign-off. Key Responsibilities: Call Handling: Acting as the first point of contact for residents reporting reactive repairs, ensuring all information is captured accurately. Job Logging: Using in-house maintenance software to log repairs, assign priority levels, and track progress. Operative Dispatch: Coordinating the daily diaries of multi-trade operatives (Plumbers, Carpenters, Electricians), ensuring they are dispatched to jobs efficiently. Planning and Scheduling: Managing follow-on works and ensuring th