We stand with individuals facing addiction - not as outsiders, but as a community rooted in peer support, lived experience, and human connection. As Operations Manager (OM), you ll lead safe, high quality services, guide a committed frontline team, ensure compliance, strengthen partnerships, and drive performance across all operations; keeping our work moving from outreach and hotspot engagement to groups, community stalls, and the everyday moments where trust is built. As part of BUBIC s commitment to meeting people where they are, the post holder will also share night outreach duties with the Team Leader, working one evening per week (5pm-midnight, typically Wednesday or Friday) to reach those most visible and vulnerable at night, enabling early intervention, safer engagement, and stronger pathways into support. If you want your skills to fuel transformation and strengthen a community from within, this role gives you the platform to do exactly that. In addition, this role is pivotal in delivering BUBIC s Strategic Plan, driving business development, staff development, service expansion, and organisational governance: Business Development Contribution The OM strengthens partnerships, supports funding strategy, provides operational evidence for bids, and contributes to growth initiatives such as pop-up BUBIC models and harm reduction bus feasibility. Staff Development The OM leads one to ones for the core staff and team leader, providing reflective practice, training, and