IT Support EngineerSalary up to 35,000 Permanent, Full-time Cambridge - HybridAbout the Company:Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented IT Support Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity:As an IT Support Engineer (2nd Line), you will be responsible for handling complex technical issues that have been escalated from the first line of support. You will work on diagnosing and resolving problems related to systems, software, networking, and hardware, providing both remote and on-site assistance. You''ll act as a bridge between L1 and L3 support teams, ensuring smooth incident management, effective communication, and timely resolution of technical challenges.Key Responsibilities:Provide day-to-day support for Windows desktops, laptops, mobiles, and MS 365 Teams.Troubleshoot hardware, software, and network issues, including basic cabling tasks.Support users with MS 365 apps, Intune, Teams, and other collaboration tools.Work with first-line support to escalate complex issues when needed.Manage device health, patching, and security at a user level.Offer guidance and training on MS