Customer Journey Manager (Agile Business Analyst) Duration: 6 Months (Possibility for extension)Location: Bristol Harbourside/Hybrid (2 days per week on site)Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile As a Customer Journey Manager, you will assist the Product Owner and the product team in understanding, measuring, and orchestrating customer journeys. Your focus will be on integrating technology across functions to ensure our customers'' needs remain at the forefront. You will work closely with colleagues in Product, Experience Design, and Engineering to ensure that the intended user experience is accurately represented and continuously improved. Key Responsibilities:Independently understand and map the end-to-end customer journey.Integrate insights from disparate data, processes, and systems relevant to the customer journey.Lead the creation of Customer Journey and process maps (e.g., Visio) with limited supervision.Continually evaluate the journey''s effectiveness from both customer and business perspectives.Promote a continuous improvement mindset to enhance journey orchestration.Coordinate cross-functional alignment on customer journeys, building necessary consensus. Skills and Experience: Agile Methodology and Tools: Experience managing agile teams, delivering high-priority changes effectively.Customer Centricity: Strong ability to anticipate customer needs, ensuring work aligns with customer outcomes.Customer Insights