Job Title: Service Designer E Contract Length: 6 months (with potential extension) Location: Leeds, Wellington Place - Hybrid (2 days in office) Pay Rate/Salary: CompetitiveAbout this opportunityWe are looking for a talented Service Designer to help shape the way change is delivered at pace and scale across a leading financial organisation. You''ll play a key role in creating seamless experiences for colleagues, building advocacy, and driving engagement with the Platform Change Framework (PCF).You''ll love your craft and enjoy sharing your knowledge with others-whether it''s advocating for Service Design with product teams, defining new ways of working, or helping evolve your design practice.What it''ll be your role to doWork confidently within agile teams to uncover priorities, map journeys, visualise outcomes, and define scope.Shape changes to the PCF by balancing colleague and customer needs with market insight, considering different personas and their "jobs to be done."Attend workshops and stakeholder discussions, ensuring business context, needs, and risks are well understood and decisions are informed.Communicate with colleagues and stakeholders, managing expectations and incorporating multiple perspectives when defining solutions.Support research and document current and future state services.Make strong design decisions, challenge constraints, and ensure the user perspective is central.Take ownership of your own development and collaborate closely with other designers