Automation Support Manager Leeds - Hybrid £51,000 per annum + bonus VIQU have partnered with a leading UK organisation investing heavily in automation and low-code technology, creating a brand-new opportunity for an Automation Support Manager to build and lead an internal automation support function from scratch. You''ll initially be hands-on with Power Platform and ServiceNow before transitioning into a strategic leadership role - defining processes, governance, and what "good service" looks like across automation support. This is an ideal step for a Power Platform expert moving into management or an established leader ready to shape a new in-house capability from day one.Key Responsibilities: Transition automation services from third-party providers to in-house deliveryEstablish strong processes, governance, and documentation across automation operationsManage and support automation platforms including Power Platform and ServiceNowDeliver small-scale automation and low-code development where requiredAct as the escalation point for complex technical and operational issuesCollaborate with stakeholders and the wider automation function to define and maintain service qualityDrive continuous improvement and cost efficiencies across automation support Key Requirements: Proven experience managing or leading automation or technical support teamsStrong hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI)Experience with ServiceNow, including integ