Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role You will be responsible for managing the day-to-day scheduling/administration of the reactive and or planned repairs service in such a way that the performance customer service targets are continuously met. Responsibilities Manage all resource planning activities to ensure maximum efficiency Enable K.P.I s to be met weekly by ensuring all jobs and appointments are met Check K.P.I performance weekly and analyse service failures to implement solutions Audit performance weekly and any errors bought to your team s attention. (These must be kept for monitoring purpose.) All reporting sent via business management are inspected and updated by yourself or your team promptly, any errors from this to be kept for auditing purposes above Providing customer service to residents and customers Dealing with queries from residents, changing appointments Arranging appointments for residents Assist when required to undertake customer satisfaction surveys Attend meetings as requested and deliver service updates to your team at your internal meetings Participate in ensuring a positive team s