Are you a tenacious, target-driven Credit Controller who thrives on reducing aged debt and building positive client relationships? 

We''re on the hunt for an experienced Credit Controller to take ownership of a portfolio of trade debtor accounts- ensuring outstanding payments are collected with professionalism (and persistence).

What you will be doing:

• Proactively chase outstanding debt – regular phone and email contact with debtors.

• Resolve customer queries quickly and effectively.

• Issue chasing letters and initiate legal proceedings when necessary.

• Produce and distribute monthly customer statements.

• Report to the Senior Controller on overdue accounts and debtor levels.

• Prepare detailed monthly reports for the finance team and other departments.

• Attend meetings to discuss and resolve collection issues.

• Allocate incoming payments accurately.

• Collaborate with internal teams, especially sales, to resolve account issues.

• Build and maintain strong working relationships with both SME and blue-chip customers.
  
  

What We’re Looking For:

• A background in Credit Control with a proven track record in debt recovery.

• Experience collecting from both SMEs and large, blue-chip clients.

• Proficiency in Microsoft Office, especially Excel, and ideally exposure to billing platforms like Abillity, Connectwise, SAP, or Xero.

• Analytical mindset and strong numerical skills.

• A natural problem-solver who thrives in a target-driven environment.

• Exceptional communication skills – assertive yet approachable.

• Meticulous attention to detail.

• Ability to prioritise, multitask and stay calm under pressure.

Additional Info:

• This is an office-based role in Hitchin with the option of working from home 1 day per week
• Hours: 37.5 hours per week (Monday to Friday)
• 25 days holiday plus bank holidays