We re recruiting an Internal Sales Assistant (also known as Inside Sales / Sales Support) to support our Fire and Security team. The role is focused on producing remedial quotations from engineer recommendations and supporting our National Account Managers to progress opportunities and deliver excellent customer service. Main duties Prepare accurate remedial quotations for Fire and Security works (e.g., fire alarm, CCTV, access control, intruder, emergency lighting where applicable) Support National Account Managers with quote follow-up, customer communication, and admin Liaise with engineering/service teams to clarify scope, parts, labour, and compliance requirements Manage inbound enquiries and provide timely, professional responses by phone/email Maintain CRM records, quote logs, and pipeline updates Chase approvals and support order progression / handover to operations Essential experience Proven sales experience in internal sales, inside sales, sales support, account support, or similar Confident communicator with strong customer service skills High attention to detail (you ll be producing and checking quotations) Comfortable using CRM systems, Outlook, and Excel Advantageous (nice to have) Experience in the Fire and Security industry Background in an engineering/technical role or ability to interpret engineer remedial recommendations Experience quoting service/remedial works or supporting national/key accounts