Job Summary:The Experience Reception/Concierge acts as the heart of the workplace providing personalised services to team members and visitors alike, and administrative support to foster a sense of community.Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.The individual in this role acts as the first point of engagement with team members and visitors alike, creating a warm, supportive and service-oriented atmosphere that enhances the Experience.They are responsible for providing employee/tenant-facing workplace services and front-of-house reception including but not limited to greeting visitors in a warm and welcoming manner, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.Essential Duties and Responsibilities:Welcomes tenants/employees and announces clients, applicants, and visitors.Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants, employees and visitors.Conducts a variety of front-of-house activities including:Guest registration through badging softwareGuest accommodation with luggage/coats, etc.Provides visitors with information to navigate the building including pointing out nearest amenities and fire exitsIssues visitor passes and validates parkingA