About the Role

Reporting to the Professional Services Director, the Head of Project Management is responsible for co-ordinating and driving the project delivery across our customers. This will include hands-on management of multiple complex projects for enterprise and mid-level clients. Additionally, you will have line management responsibility to evolve and mentor a small team in the long term.Main responsibilities

Team Leadership - Lead, inspire, and develop a high-performing PMO team by setting clear goals, fostering a culture of accountability, and promoting continuous learning. Provide regular coaching and feedback, support career development, and ensure the team remains motivated, focused, and aligned with the organisation’s strategic objectives.Customer engagement and stakeholder management - Own the success for building and maintaining strong relationships with DA customers and DA internal stakeholders to ensure alignment, transparency, and successful project delivery outcomes.Communication Strategy - Develop and execute communication strategies to ensure clarity, alignment, and engagement across internal stakeholders and clients.Project methodology and delivery - Design scalable, efficient processes that allow for the delivery of exceptional projects and support professional services growth. Implement, and continuously improve the end-to-end project delivery methodology to ensure consistency, quality, and agility across all engagements.Project risk and change control - Build and maintain the process to identify, assess, and mitigate project risks while ensuring compliance with internal standards and external regulations. Chair the Change Advisory Board, assessing and mitigating project overruns; evolve the process to ensure growing scope is matched with revenue.Resource management - Lead resource planning and allocation to ensure optimal team performance and project delivery. Ensure the work pipeline is matched by the resource profile.Project performance tracking - Establish and manage KPIs, dashboards, and reporting frameworks to monitor project health, timelines, and financials.Commercial management - Oversee commercial governance across the PMO; create management reports that highlight the utilisation and profitability of projects and staff.Experience and background

Established PMO leader within an IT Managed Service Provider (MSP) backgroundHands-on experience managing a project delivery function, specifically within a Microsoft cloud environmentProven track record in evolving and scaling complex project delivery teamsCommercially astute (strong understanding of project financial governance – effective budgeting, managing scope change, and forecasting)Proven track record in successfully leading people and effectively managing key employee processes (onboarding, performance, development)About the person

Commercially astute ensuring projects hit targetsA strong team player who is able to lead and inspire staffAn ability to think strategically and include contingency within planningA proactive, ‘can-do’ attitude and sense of urgencyAn interest in working on projects delivering innovative technologiesKeen to share knowledgeExcellent collaborator and team playerAbility to follow business procedures (such as weekly highlight reporting and project tracking)What we offer in return

Basic salary plus performance bonusIncentive scheme for passing specific Microsoft accreditationsPaid travel to the office (if travelling 4th and 5th day during the week)33 days of annual leave (incl. 8 UK bank holidays)Time off on your birthdayPrivate medical insurance, group income protection and life insurancePrince2 governance model, Microsoft cloud projects, project financial governance

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