Customer Advisor - Private Medical Insurance - Starting salary between £26,900 to £29,650 (depending on hours, skills, and experience) plus additional benefits Do you love helping people and making a real difference?Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you''re passionate about delivering brilliant service and supporting people when they need it most - we''d love to hear from you.Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to £33,885 (after the initial 18 week training period) Flexible shift pattern between 08:00 - 18:30, Monday - FridayA bit about the jobYou''ll be the first point of contact for customers making a health insurance claim. Whether it''s booking an appointment, sorting out a bill, or arranging overnight care - you''ll guide them through every step.You''ll help customers access the private treatment they need, from outpatient tests to aftercare. You''ll also handle occasional complaints, with full support from your team. It''s a role that really matters - and one where you can make a big impact.Skills and experience we''re looking for Great communication skills and experience in a customer-facing role. Empathy and the ability to suppo