Pay: 25,000.00- 25,500.00 per year Job Description: WORKING HOURS: Typically, 5 Over 7 Days- 07:00 - 16:00 OR 10:00 - 19:00 Customer Service Assistant Overview We are seeking a dedicated Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for delivering exceptional customer support, handling inquiries efficiently, and contributing to a positive client experience. This role offers an excellent opportunity for individuals with strong communication skills and a passion for helping others. Fluency in both English and Spanish is highly desirable, along with proficiency in data entry and upselling techniques. The successful applicant will be organised, attentive to detail, and capable of maintaining professionalism across various communication channels. Duties Respond promptly and professionally to customer enquiries via phone, email, or live chat. Maintain accurate records of customer interactions through data entry systems. Provide information about products and services, ensuring customer needs are met effectively. Upsell relevant products or services where appropriate to enhance customer satisfaction and business growth. Assist customers with account management, billing issues, and troubleshooting problems. Analyse customer feedback to identify areas for service improvement. Demonstrate excellent phone etiquette and communication skills at all times. Collaborate with team members to resolve complex issues efficiently and effectivel