Are-you-an-Experienced-HR-Professional-with-excellent-knowledge-and-experience-in Complex-Case-Management?-We-have-an-opportunity-for-an-HR-Case-Manager-to-work-in-an-office/hybrid-based-role-close-to-Chester

PURPOSE-OF-ROLE

• Support-and-guide-managers-on-complex-matters,-such-as-capability,-serious-conduct,-employee-relations,-suspensions,-and-investigation-management.-This-includes-reviewing-investigation-reports-and-complex-letters-or-communications.
• Be-an-expert-in-your-field-and-be-able-to-provide-a-professional,-proactive,-telephone,-and-written-HR-advisory-service-to-managers-at-all-levels-across-the-business.
• Be-a-point-of-contact-providing-active-support-to-managers-in-the-day-to-day-case-management-of-serious/complex-employment-issues,-while-at-all-times-considering-the-commercial-constraints-of-the-business-and-the-legal-framework

KEY-ACCOUNTABILITIES/TASKS

• Responsible-for-managing-a-portfolio-of-HR-cases,-scheduling-and-prioritising-activities-based-on-the-needs-of-each-case-and-applicable-deadlines-or-timescales
• Be-a-support-mechanism-within-the-wider-HR-team;-Liaise-and-develop-effective-working-relationships-with-wider-stakeholders
• Provide-over-the-phone-and-face-to-face-support-to-Managers-or-act-as-HR-lead-on-complex-people-matters,-including-hearings-and-appeals-within-nationwide-locations
• Review-and-prepare-letters/-documents-in-readiness-for-and-after-formal-hearings,-and-provide-feedback-to-Managers-where-required
• Record-cases-accurately-on-the-Case-Management-System,-and-ensure-that-cases-are-managed-proactively-and-driven-through-to-conclusion
• Take-every-opportunity-to-coach-managers-in-aspects-of-people-management,-including-communication,-robust-decision-making,-fairness,-consistency,-and-application
• Ensure-good-employment-practice-through-the-provision-of-clear-advice-and-guidance-in-line-with-HR-policies,-procedures,-and-guidelines
• Adopt-a-pragmatic-approach-in-offering-solutions-to-managers,-while-recognising-legal-and-regulatory-requirements.
• Work-autonomously-whilst-using-your-initiative,-on-delegated-work-areas,-and-where-appropriate,-seek-advice-from-senior-colleagues-when-required

QUALIFICATIONS/KNOWLEDGE/EXPERIENCE

• Proven-track-record-of-managing-a-range-of-complex-HR-cases
• Demonstrable,-comprehensive,-up-to-date-working-knowledge-of-UK-employment-law-and-legislation-and-its-implications-for-employers
• Confident-communication-with-people-at-all-levels
• Demonstrate-strong-partnership-working-with-a-variety-of-stakeholders
• CIPD-qualified-(ideally-Level-5-)
• Experience-in-applying-a-commercial-and-pragmatic-approach-to-providing-HR-risk-based-solutions-to-difficult-issues-that-arise-within-challenging-situations
• Ability-to-work-flexibly-in-an-agile-way-to-meet-deadlines-and-respond-positively-and-constructively-to-feedback
• Good-analytical-and-problem-solving-skills

Competitive-salary

Excellent-benefits

New-Ventures-Recruitment-Ltd-is-an-equal-opportunities-employer-and-is-acting-as-a-recruitment-agency-for-this-vacancy