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Network Security Support Engineer

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Kerv .Role: PermanentSalary: Competitive + Overtime and BenefitsAbout Kerv Connect

Kerv Connect is the networking and security practice of the Kerv Group. We help customers deliver digital transformation through secure, automated, and easy-to-manage solutions across the data centre, branch, and cloud. Our services focus on solving real-world business challenges by deploying advanced network and security technologies.Start, Location and Role Details

Start: ImmediatelyLocation: Richmond, London HQ and HomeAll About You

We’re looking for an experienced Network and Security Support Engineer to join our Network Support Team. This role requires at least 4–5 years’ experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management.You’ll be part of a high-performing team, providing advanced triage, incident response, and change implementation, while acting as an escalation point for junior engineers.The role is hybrid, with time split between home working, our Richmond and occasional presence at our London HQ office.Your part to play

Provide advanced support for network and security incidents and service requestsLead implementation of change requests and project tasksAct as an escalation point for Level-1/2 engineers, providing guidance and mentorshipTroubleshoot complex networking/security issues across customer environmentsManage ISP circuits and liaise with providers as neededMaintain high-quality documentation and ensure knowledge sharing within the teamParticipate in the out-of-hours on-call rota and flexible shift coverageRequired Expertise

4–5 years’ experience in a network and security support roleITIL Service PrinciplesSD-WAN deployment and troubleshootingSecurity technologies (firewall policies, IPS/IDS, web filtering, secure web gateways)Advanced routing (OSPF, BGP, MPLS)Switching (Layer 2/3)ISP circuit managementDDI (DNS/DHCP/IPAM)Monitoring tools (SNMP, API-based platforms)ITSM platforms (Autotask, ServiceNow)Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox (training provided for gaps)What You Bring

Strong technical problem-solving and troubleshooting skillsAbility to create and maintain high-quality documentationExcellent communication and customer service skillsTime management and task prioritisation in fast-paced environmentsProfessional, proactive, and collaborative approachYou will live the Kerv values

Do The Right ThingBuild FutureThink Customer FirstTeam Is EverythingSpread Good VibesWhat We Offer

Private medical insurancePension scheme25 days annual leaveTraining and development opportunitiesEmployee Assistance ProgrammeSick Pay and life assuranceSupportive team culture focused on innovation and career growthAt Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

Information TechnologyIndustries

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