Resident Liaison OfficerWest London job - Borough of EalingMust driveWFH/StevenageThe RLO will be primarily responsible for conducting pre-condition surveys and compiling resident profilesKey ResponsibilitiesResponsibilities for a RLO position typically include: Main Point of Contact: Serving as the "go-to" person for residents, clients, and contractors regarding planned works.Communication and Updates: Providing timely and clear information to residents before, during, and after works regarding schedules, progress, and access requirements. This may involve written communication (letters/notices) and resident meetings.Complaint and Query Management: Handling all resident complaints and queries with empathy and professionalism, acting as the escalation point and managing the resolution process.Coordination and Access: Organising and coordinating access arrangements for contractors to carry out work in occupied properties.Record Keeping: Maintaining accurate and up-to-date records of all resident interactions, project progress, and complaints in an on-site database.Compliance: Ensuring compliance with all relevant health and safety and safeguarding standards.Community Engagement: Organising consultation evenings and supporting social value events within the community (in some roles). Required Skills and QualificationsSuccessful candidates for the RLO role at Wates generally possess: Experience: Proven experience as a Resident Liaison Officer, specifically within social housing