Role: Senior Business Analyst

Location: Hybrid - at least 60% in the Newcastle office (you must live within a commutable distance)

Contract: 12 months, in scope of IR35

Rate: Up to approx. -(Apply online only) per day (umbrella)

Why this role might interest you

• Work on a new, non-legacy service - shaping processes and services from the ground up rather than wrestling with outdated systems.
• Be part of a mission-driven organisation focused on delivering fair, timely compensation and support to a highly affected community.
• Join multi-disciplinary, agile teams that work at pace, test and learn, and iterate quickly.
• Use your skills to design a user-centred, empathetic end-to-end service, not just a technical solution.

What you will be doing

• Leading business analysis for a multi-disciplinary team, ensuring services meet both user and organisational needs.
• Researching and analysing how the organisation works - people, processes, information, data and technology - to identify gaps and opportunities.
• Defining required capabilities and helping to shape new operating models that meet business objectives.
• Identifying and elaborating user and business needs to drive design, development and testing of services and business change.
• Advising on approaches to investigate and communicate complex business problems and opportunities.
• Ensuring proposed solutions align with organisational vision, strategy, and expected benefits.
• Understanding business and policy constraints, assessing their implications, and weaving them into practical, deliverable solutions.

What our client is looking for

• Significant experience as a Senior Business Analyst in a digital environment.
• Strong experience working in agile, multi-disciplinary teams, with good knowledge of different methodologies and agile tools/techniques.
• Proven ability to work with limited direction, translating business drivers and constraints into clear objectives and outcomes.
• Experience identifying issues and opportunities and seeing them through to resolution, influencing and managing stakeholders along the way.
• Excellent communication and relationship-building skills, including where there are competing priorities or conflict.
• Experience supporting Business Analyst communities of practice and encouraging the development of others is a plus.
• A driven, self-motivated mindset and preference for longer-term engagements rather than short contracts.

Context & impact

Our client is a newly created public sector body focused on delivering a complex compensation scheme at pace, with sensitivity and compassion. Their mission includes:

• Creating a user-centred, empathetic end-to-end service at the core of their operations.
• Providing effective mechanisms for paying compensation to eligible individuals.
• Starting small, testing and learning, and scaling fast as the service matures.

This is not a typical BA role - it requires someone who can combine strong analytical rigour with emotional intelligence and resilience, working on a programme that is highly visible and deeply important to the people it serves.