Job Title

2nd Line IT Engineer

Role

This is a fast-paced opportunity to join a growing managed service provider, recently acquired by a major network infrastructure organisation. If you enjoy solving technical problems, thrive in a multi-client environment, and want to sharpen your skills across a variety of technologies, this role is for you. Youll take ownership of escalated technical issues, collaborate across infrastructure teams, and build trusted client relationships in a dynamic service-led environment.

Whats in it for me?

Diverse technical exposure Work across a broad range of technologies, clients, and environments, developing your skills in networking, Microsoft solutions, and project support.

Client-facing growth Engage directly with clients, build commercial awareness, and influence how technical solutions are delivered in real-world settings.

Career progression Be part of a business that invests in its people with continuous learning, project opportunities, and access to the wider groups expertise.

Responsibilities

Provide 2nd Line support for end-users via phone, remote tools, and on-site visitsManage helpdesk tickets, incident resolution, and escalation when neededConfigure and support PCs, servers, and firewallsPerform daily system checks, including backup monitoring and reportingDocument internal processes, maintain client records, and log activities for billing and reportingContribute to the delivery of IT infrastructure projectsSupport internal IT operations as neededParticipate in the out-of-hours (OOH) rota, if requiredEnsure a high standard of client communication and service deliveryAssist account managers with technical input on quotes and client requirements

Skills/Must have

3+ years'' experience in an MSP or ISP environmentStrong knowledge of Windows Server, Active Directory, DNS, DHCP, and Group PoliciesFamiliarity with Microsoft Exchange and Exchange OnlineUnderstanding of Microsoft 365 and Azure Sync fundamentalsExperience supporting Windows, macOS, RDS environmentsStrong grasp of networking protocols (TCP/IP, LAN/WAN, firewall basics)Confident, clear communicator with strong client-facing presenceComfortable in fast-paced, multi-client technical support environmentsExperience with SME clients and project involvement

Desired (not essential)

Degree or equivalent in a technical or business disciplineExperience using CRM/ERP tools (e.g. Oracle, Salesforce)

Please note

This role requires on-site presence

2 days per week in Chippenham or South Bristol, and 1 day per week at a client site in Salisbury.

A valid driving licence and personal vehicle are required.

Benefits

Employee share schemeCompany pensionAnnual bonus scheme25 days annual leave (plus bank holidays), increasing with tenurePrivate healthcareLife assurance and income protectionMental health support via SpillCycle to work schemeDiscounted gym membershipsFree eye testsTravel loanFinancial wellbeing support through the Hastee app

Salary

£33,000 - £35,000 basic salary per annum

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