Operations Administrator, SE London

Temporary, £(phone number removed)ph, 4-5 months

Luxury residential property company require a highly motivated Operations Administrator to help deliver an outstanding living experience for the residents and keep the building running smoothly.

You’ll be the heartbeat of the building. From supporting residents and suppliers to coordinating events, ensuring compliance, and upholding the brand standards so your communication,

Duties

• Create a warm, helpful, customer-centric environment for residents.
• Deliver excellent service that drives customer satisfaction.
• Act as first line support for resident queries, complaints, and code of conduct issues.
• Host resident events and help build a vibrant community.
• Support leasing and marketing activities—including conducting viewings.
• Monitor maintenance and ensure standards are met across all spaces.
• Manage office supplies and keeping accurate updates on the system.
• Support arrears management and bad debt processes.
• Follow and improve operational procedures.
• Contribute ideas and energy to team meetings and the broader company culture.
• Provide occasional out-of-hours support where needed.
• Ensure health & safety standards are always met.
• Ensure compliance with all contracts and service agreements.
• Produce accurate data and reports for weekly, monthly and quarterly reviews.
• Maintain building management systems and statutory testing records.
• Support internal audit processes.

Required

• Experience in a customer service role ideally within Real Estate, Hotels, PBSA, BTR
• Excellent written and verbal communication skills
• High attention to detail and strong relationship-building skills
• Proactive, positive, “can-do” attitude
• Strong team player who enjoys supporting others
• Ability to plan, prioritise and thrive in a fast-paced environment.
• Professional, friendly manner with absolute confidentiality
• Proficiency in Microsoft Office
• Ability to work occasional Saturdays/public holidays and support out-of-hours issues.
• Familiarity with systems such as Yardi, Oracle or StarRez would be of benefit.   

If the above sounds like you, then apply now for immediate consideration!

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