Role - Customer Support Engineer WAMS Work Model - Fully Remote Contract Type 6 months contract Inside IR35 (Likely to be extended every 6 months) Day Rate Competitive market rate Key Skills / Screening Keywords WAMS, Power Systems, EMS, DMS, SCADA, eterra Job Description Bachelor s degree in Electrical Engineering, Computer Science, or related field Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology Hands-on experience with WAMS platforms (GE, Siemens, ABB, or similar) Experience with Linux/Windows servers, networking, and databases (Oracle/SQL) Familiarity with IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850 Strong problem-solving and analytical skills Excellent communication skills for working with global customers Responsibilities Provide L2/L3 customer support for WAMS applications and infrastructure Troubleshoot WAMS performance, connectivity, and data quality issues Monitor real-time PMU data flows Support incident, problem, and change management (ITIL) Perform root cause analysis and implement corrective actions Support upgrades, patches, and hotfixes Document solutions and share best practices Collaborate with engineering and RandD teams Deliver customer training and technical guidance Drive continuous service improvements If you''re interested and want to know more about the hiring client please contact Toni (email mentioned in the job posting) or apply here