Job Summary The HGV Service Advisor plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. This position involves interacting with customers to understand their needs, advising on vehicle maintenance and repair options, and facilitating the service process. The ideal candidate will possess strong customer service skills, mechanical knowledge, and the ability to upsell services effectively. Auto services Perth Ltd are about to announce a new exciting HGV franchise to the group in our brand new workshop.We will only accept applications from people with HGV experience in the role unfortunately all other will be rejected . Duties Greet customers promptly and professionally, assessing their service needs. Provide detailed explanations of services required and recommend additional services when appropriate, utilising upselling techniques. Maintain accurate records of customer interactions, service requests, and vehicle history. Handle cash transactions accurately and efficiently while ensuring compliance with company policies. Collaborate with technicians to ensure timely completion of services and communicate updates to customers. Address customer inquiries and concerns with empathy and professionalism, aiming for first-contact resolution. Follow up with customers post-service to ensure satisfaction and encourage repeat business. Qualifications Proven experience in a customer-facing role, preferably in the automotive indu