Overview

Office and Facilities Coordinator to join our Rapport team in our client’s offices in

Reigate . The client is a British multinational risk management, insurance brokerage and advisory company. The role supports information provision, creative problem-solving, and building sustainable relationships with key stakeholders. The successful candidate will hold the job title of

Helpdesk Administrator/Coordinator .

Type of contract:

Full-time, FTC (4-months Maternity Cover).

Hours:

40 per week (Monday–Friday; 8 AM – 5 PM with flexibility as per business needs).Responsibilities

Deliver a first-class call handling service, ensuring all enquiries are answered with professionalism and courtesy in line with agreed standards.Communicate clearly with precise record-keeping and attention to detail.Support reservations, confirmations and general business requirements as needed.Treat every enquiry with care and accuracy, acknowledging client requests promptly and thoroughly.Use the client or guest’s name to create a personalised service experience.Maintain knowledge of the building layout and facilities to provide accurate guidance.Maximise the use of available rooms, ensuring allocations meet client requirements and advising on the best options.Work closely with contractors and colleagues to ensure the smooth running of daily operations.The ideal candidate

Share Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.Ideally, have at least one year’s customer service and administrative experience, preferably in a five-star setting such as a hotel, airline or corporate environment.Demonstrate leadership through positivity and resilience, motivating others and driving excellent service standards.Friendly and approachable; able to build rapport with a wide range of stakeholders, including VIPs.Adaptable, resourceful and solutions-focused with strong organisational and process-driven skills.Professional, courteous and considerate; a role model within the team.Confident using Microsoft Office and possess strong IT and administrative abilities.Effective time management; able to work independently under pressure while maintaining accuracy.About us

Rapport Guest Services is a multi-award-winning company delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UKandI, we combine a people-first culture with exceptional service standards. We are committed to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com.Rapport adverts aim for strong application responses. Please check your inbox and junk/spam folders for responses. We recommend applying for the role that best matches your experience.

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