IT Business Relationship Manager - Permanent - Birmingham (Hybrid)

A fantastic opportunity has arisen for an IT Business Relationship Manager to join our Birmingham based global law firm on a permanent basis.

Key Responsibilities

Act as the primary interface between IT and assigned business areas, ensuring technology supports business strategy and objectives.
Build and maintain strong relationships with senior stakeholders, capturing requirements and translating them into clear, prioritised initiatives and business cases.
Align IT strategy and roadmaps with business growth plans, client needs, and operational priorities.
Manage demand across multiple business functions, balancing competing requirements and driving agreed resolutions.
Oversee governance processes to ensure appropriate prioritisation, review, and approval of new technology initiatives.
Act as liaison between business stakeholders and IT teams including Projects, Architecture, Delivery & Operations, and Service Excellence to ensure solutions are aligned and deliverable.
Support portfolio planning and budget alignment, working closely with project leadership to ensure effective project management and delivery.
Ensure new technology solutions are effectively implemented, transitioned into service, and supported by appropriate change and adoption activities.
Lead technology reviews within assigned areas and contribute to design authorities and governance forums.
Develop and manage communication plans to keep stakeholders informed of technology developments, progress, and impacts.
Monitor day-to-day IT service usage within assigned areas, ensuring issues are routed appropriately and user needs are understood.


Key Experience

Minimum 5 years'' experience in relationship-focused roles within a business or IT environment.
Proven track record of managing multiple business demands and developing structured change portfolios.
Experience resolving conflicting requirements and achieving stakeholder alignment.
Demonstrated experience working with senior leadership to understand and influence business strategy.
Strong ability to present technology opportunities and concepts to non-technical stakeholders.
Experience supporting governance frameworks, prioritisation processes, and architecture alignment.
Knowledge of change management principles and ensuring effective adoption of new technology solutions.
Relevant certifications such as BRMP or CBRM are advantageous

IT Business Relationship Manager - Permanent - Birmingham (Hybrid)

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business