Role: Operations ManagerLocation: BarnstapleContract: Full time, PermanentSalary: 40,000 - 45,000 depending on experienceAcorn by Synergie are seeking an experienced Operations Manager to take full ownership of day-to-day ecommerce operations. This is a pivotal role for someone who thrives on variety, loves problem-solving, and wants to make a real impact in a growing business.Key ResponsibilitiesHandle all customer service emails and phone calls across our two main brandsManage customer returns, refunds, and exchanges with high attention to detailRespond to customer reviews and monitor online reputationFollow up on voicemails and missed calls promptlyProcess and monitor all orders across multiple platforms (Amazon, Shopify, eBay etc)Supervise fulfilment team member and ensure order accuracyDownload and analyse sales data for accurate stock forecastingConduct regular stock checks and manage inventory levelsIdentify trends in customer inquiries, returns, and reviewsReport product issues, demand changes, and website problems to the ownerMonitor competitor activity and report relevant insightsAnalyse sales performance across different channelsHandle B2B orders and wholesale customer requirementsUse design software (Photoshop, Illustrator) for product imagery and marketing materials Person Specification:3+ years experience in ecommerce operations (Amazon, Shopify, eBay experience essential)Advanced computer skills across multiple platforms and softwareExceptional attention to det