Customer Service Advisor

Full time; Monday to Friday, 9 am to 5 pm

Permanent Employee

Previous admin experience desirable

Based at our Head Office in Stafford Park, Telford

MUST be local to Telford

Vivactive Ltd is listed as the 80th fastest growing company in the Midlands, with a growth of over 20% year on year. We have won awards locally for being a high achieving company, and we're a great place to work. We focus on career development and promotion – if you're looking for a career and not just a job, apply now!

Customer Services Advisors are the front-line of our business, dealing directly with our valued customers. Whether you’re working on inbound calls or emails we’ll train you to give exceptional customer service. You are never just a cog in a wheel.

We want to employ customer champions to take orders, convert customers to better value own-label products and services, effectively handle customer queries and complaints, and work in the background on our websites. No experience is necessary as our CS training team will teach you all the skills you need. 

Experience of webchat is desirable but not essential. 

Benefits

What's in it for you? Please take the time to read our extensive list of benefits below:

• Market-leading annual leave pro-rata to 23 days plus 8 bank holidays (31 days in total)

• Your birthday off, so you always enjoy your birthday!

•  External training courses, we'll pay for your First Aid, Fire Marshall, Management Courses, Customer Service NVQs & Apprenticeships 

•  Awards and Recognition Schemes; delivering above and beyond never goes unnoticed

•  Free Christmas party – the best you'll ever go to!

•  Free Onsite Parking

•  Free tea, coffee, chilled water, soft drinks

•  Pension Scheme

•  Free Summer BBQ and social other events

•  We love to celebrate the hard work of our dedicated CS team with things like pizza lunches, paid for by the company 

•  We care about our employee's mental and physical health with extra strong health and safety practices across the business

•  An environmentally conscious company

This is an incredible opportunity to join a rapidly growing company, don't hesitate to apply now.