Customer Service Advisor - Banking - FTC until 31st March (with potential to go permanent)

Salary: £23,500 - £25,000 per annum
Location: Hybrid
 
We''re recruiting Customer Service Advisor - Banking on behalf of a leading national financial services organisation. This is a fantastic opportunity to join a supportive team environment where you''ll be helping customers every day, building your skills, and gaining valuable banking experience.
 
The Role
As a Customer Service Advisor - Banking, you''ll play a key role in delivering excellent service to customers across a variety of channels including telephone, webchat, and written communication. You''ll be the first point of contact, handling a wide range of queries and providing solutions with confidence, empathy, and professionalism.
 
Key responsibilities of the Banking Associate include:

• Delivering brilliant customer service across phone, webchat, and email.
• Supporting customers with queries on mortgage accounts, intermediary applications, and general banking services.
• Handling administration tasks with accuracy and attention to detail.
• Identifying opportunities to enhance customer experience by going the extra mile.
• Building strong relationships with customers through clear communication and genuine care.

About You
 
We''re looking for people who are passionate about helping others, quick to learn, and adaptable. Ideally, you''ll bring:

• Strong communication skills and the ability to build rapport with customers from all walks of life.
• Experience within a call centre role.
• Excellent listening skills with a professional and empathetic approach.
• Good attention to detail and accuracy in your work.
• Confidence with computer systems and tools such as Microsoft Teams.
• A willingness to learn and grow within financial services.

Desirable but not essential:

• Previous banking or financial services experience.
• Knowledge or experience within mortgages.

Benefits
In addition to a competitive salary, you''ll enjoy an excellent benefits package including:

• Enhanced pension scheme
• Private medical cover
• Income protection
• Discretionary bonus
• 30 days holiday plus bank holidays (pro rata for FTC)

Ready to take the next step in your banking career? Apply today to secure your place with a respected national organisation and be part of a team where you can make a real difference to customers every day.